Booking guide
Entry times and QR code
The booking guide explains entry and exit times, terminal selection and how the QR code opens the boom gate.
Read the booking guide
Arrivals Drive precinct
Contact The Melbourne Airport Parking Guide
Questions about melbourne airport parking, terminal access or booking steps are welcome. Use the details below, or send an enquiry and we will come back to you.
Direct contact
How to reach us
For airport parking questions, directions to parking melbourne airport, or help choosing between terminal and value parking, reach the guide team on the details below.
Phone+61 3 9297 1600Open 24 hours, 7 days a week
AddressArrivals Drive, Melbourne Airport VIC 3045, Australia
Email[email protected]Include travel dates and terminal
If your question is about a specific trip, include your travel dates and terminal in your message. That detail lets us point you to the right car park without a second round of questions.
What we can help with
Terminal questions
Which car park serves T1, T2, T3 or T4, where the T123 grouping applies, and how far the T4 walk really is with bags.
Product questions
The difference between terminal and value parking, when a longer stay suits Value North or South, and what undercover means in each car park.
Booking questions
Entry and exit times, how the QR code works at the boom gate, and what to check on your confirmation before you drive.
If your question is about an existing booking, have the reference number ready. It saves a round of emails and gets you a faster answer.
Follow your confirmation
Directions to Melbourne Airport
The precinct sits off the Tullamarine Freeway.
Value North Car Park is reached just off Exit 18, and Value South is reached via Airport Drive. Terminal parking sits inside the terminal complex, with T123 and T4 as separate destinations.
Follow signage for the car park name on your confirmation rather than for a terminal alone. The turn-offs come up quickly once you are inside the precinct.
Compare car parksFind us on Arrivals Drive
Our guide base is at Arrivals Drive, Melbourne Airport VIC 3045. Use the map to orient yourself before you set out, then switch to the car park name on your booking once you enter the precinct.
- Terminal parking is signposted as T123 and T4 separately.
- Value parking uses Exit 18 and Airport Drive approaches.
- Allow extra minutes at peak holiday arrivals.
Melbourne Airport Parking — Book Now · Open 24 hours, 7 days a week
Before you write: quick answers
Many airport parking questions are already covered on the site. Skim these plates first — it may answer you faster than waiting for a reply.
Terminal parking
T4 walk and T123 grouping
The terminal parking page covers the T4 walking distance and how the T123 grouping works for the other terminals.
Compare terminal optionsValue parking
When value makes sense
If you are comparing value and terminal parking for a long trip, the value page walks through when each one suits.
Compare value parkingResponse times and limits
We answer melbourne airport parking and booking questions as quickly as we can. Most enquiries get a reply within one working day, often sooner outside holiday peaks.
We cannot change a booking, issue refunds, or access car park systems on your behalf, because those sit with the airport operator.
For anything involving an existing booking or a payment, contact the operator directly and quote your reference. For everything else, send it over and we will help where we can.
Feedback on the guide
If a page is out of date, unclear, or missing something you needed at the barrier, tell us. Specific notes help most.
- Which car park, which terminal and which step caused the confusion.
- What you expected to see and what you saw instead.
- Your travel month, so we can check seasonal access changes.
That feedback is how the guide stays accurate as the precinct changes. Parking layouts and access routes do not stand still, and neither should the information here.
Enquiry form
Send an enquiry
Tell us about your trip and your question. Include dates and terminal if it relates to a specific booking search.
Good to know before you call
A little preparation makes your question quicker to answer, especially in busy school-holiday weeks when the precinct is full.
What should I include in my enquiry?
Travel dates, terminal, number of days, and whether you need undercover parking. If you have a booking reference, add it so we can point you to the right operator step.
Can you change or refund my booking?
No. Changes, refunds and barrier issues sit with the airport operator. Contact them directly with your reference for anything involving payment or an active booking.
Where do I start if I am new to pre-booking?
Start with the booking guide for entry times and the QR code, then compare terminal and value parking. That order answers most first-time questions.
Prefer to read first?
The guides cover the T4 walk, value shuttles and QR entry with terminal-by-terminal detail.